AI Email Inbox Agent for a Logistics Company
A logistics company received 200+ emails daily: inquiries, confirmations, complaints. We built an agent that reads, classifies, and replies to 80% of emails automatically.
The shared inbox became a bottleneck: managers spent hours sorting mail, important requests sank, and response time stretched into days.
- 01
Email classification
We taught the agent to sort mail by type: inquiry, confirmation, complaint, other.
- 02
Reply templates
We assembled vetted answers to common emails for auto-generation.
- 03
Human in the loop
Non-standard and risky mail is handed to a manager with a summary.
Via the Gmail API the agent reads incoming mail, GPT-4o classifies and drafts replies, n8n runs the logic and sending, and a registry of mail and statuses lives in Airtable. 80% of routine mail is closed without a human.
Classification + auto-replies for common mail within 2 weeks.
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