Many customers in Ukraine still write mostly in Viber. The bot answers them at once from your knowledge base, takes orders, reports delivery status and hands complex questions to a manager.
The first call and demo are free.
The bot understands free text and answers from your knowledge base: prices, stock, terms.
Takes orders, checks the details and passes them to the CRM with no manual copying.
Answers where the parcel is, using Nova Poshta or your system data.
Payment, repeat purchase or review reminders for people subscribed to the bot.
The bot hands complex questions to a person along with the conversation history.
Customers and chats are stored in the CRM together with orders.
Four steps from the first call to launch. You accept each one separately.
We look at your customers’ typical questions and show a bot on a similar case.
We collect answers, prices and the rules for handing a conversation to a person.
We connect the channel and CRM and run the bot on real questions.
We go live and review conversations daily for the first weeks, retraining the bot.
That covers a Viber bot with a knowledge base, CRM connection and launch. Viber charges a separate monthly fee for business chatbots, and model tokens are paid at cost. We include both in the proposal.
We work in stages: each one has a clear scope and a visible result.
We do not hand over and vanish. You do not need to understand the technical side: keeping the system running is on us.
We spot failures before you do, fix them and explain what happened.
Prices, services or scenarios changed: we update integrations and retrain AI agents on new questions.
Your managers ask us directly in a messenger, and we add new features stage by stage as the business grows.
An online fashion store processed 400+ orders per day manually. We built an agent that automatically confirms orders, checks stock availability, updates statuses, and notifies customers.
A micromobility rental platform was drowning in thousands of repetitive tickets. We deployed an AI agent that processes tickets, resolves standard questions, and escalates complex cases to operators.
A logistics company received 200+ emails daily: inquiries, confirmations, complaints. We built an agent that reads, classifies, and replies to 80% of emails automatically.
A German medical equipment manufacturer could not scale their sales team. We built a personalized email sequence system with AI-generated copy tailored to each customer segment.
An outsourcing company wanted to generate leads via email without spamming. We built a system with automatic lead collection, personalized emails by industry and team size.
The clinic was losing up to 30% of patients due to busy phone lines during peak hours. We deployed a voice AI agent that answers calls 24/7, books appointments, and sends SMS confirmations.
A SaaS company was wasting manager time on unqualified leads. We deployed an AI bot that qualifies leads by 7 criteria, books demos, and passes hot leads to CRM with full context.
Yes, if a large share of your customers write in Viber. We often connect one bot to Viber, Telegram and the website at once, so customers write wherever they like.
Yes. The bot takes the parcel status from Nova Poshta or your CRM and answers the customer without a manager.
From €800 for a bot on one channel, including the knowledge base and launch. We give an exact figure after the call and demo.
Tell us about your process and we will get back to you within a few hours to set up a call and demo.