AI Support Agent for an E-commerce Platform
A micromobility rental platform was drowning in thousands of repetitive tickets. We deployed an AI agent that processes tickets, resolves standard questions, and escalates complex cases to operators.
The agent answers in website chat, Telegram, Instagram and email from your knowledge base. It closes repetitive questions itself and hands complex ones to an operator with full context. It works inside your CRM or helpdesk.
The first call and demo are free.
Website chat, Telegram, Instagram, Viber, email. The same answers everywhere.
Answers are grounded in your documents, prices and policies, not the model’s guesses.
Order status, returns, bookings, data changes: the agent does it itself via the CRM or helpdesk.
A complex question or a customer request goes to a person with the conversation history.
Ukrainian, English and other languages without separate setups.
Logs of every conversation, answer scoring and retraining on real dialogues.
Four steps from the first call to launch. You accept each one separately.
We look at your typical tickets and show an agent on a similar case.
We collect answers, handoff rules and the limits the agent never crosses.
First result in 1-2 weeks: response time and share closed without an operator.
We add channels and scenarios and retrain the agent monthly.
That covers an agent for one or two channels, including the knowledge base and launch. Model tokens are paid separately at cost, usually tens of dollars a month.
We work in stages: each one has a clear scope and a visible result.
A micromobility rental platform was drowning in thousands of repetitive tickets. We deployed an AI agent that processes tickets, resolves standard questions, and escalates complex cases to operators.
An online fashion store processed 400+ orders per day manually. We built an agent that automatically confirms orders, checks stock availability, updates statuses, and notifies customers.
A logistics company received 200+ emails daily: inquiries, confirmations, complaints. We built an agent that reads, classifies, and replies to 80% of emails automatically.
A German medical equipment manufacturer could not scale their sales team. We built a personalized email sequence system with AI-generated copy tailored to each customer segment.
An outsourcing company wanted to generate leads via email without spamming. We built a system with automatic lead collection, personalized emails by industry and team size.
The clinic was losing up to 30% of patients due to busy phone lines during peak hours. We deployed a voice AI agent that answers calls 24/7, books appointments, and sends SMS confirmations.
A SaaS company was wasting manager time on unqualified leads. We deployed an AI bot that qualifies leads by 7 criteria, books demos, and passes hot leads to CRM with full context.
In our e-commerce case the agent handled 11,644 tickets and closed 41.5% without an operator. Your figure depends on the share of repetitive questions, which we estimate on the first call.
The agent answers to the point rather than with buttons, and the customer can ask for a person at any time. It hands complex cases over itself, with the conversation history.
Zendesk, Intercom, KeyCRM, HubSpot, Kommo, Google Sheets and anything with an API. If you have no CRM yet, the agent can work without one.
From $800 for an agent covering one or two channels. We give an exact quote after the call and demo.
Tell us about your process and we will get back to you within a few hours to set up a call and demo.