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Voice AgentB2C / Clinic
B2C · Private Clinic

AI Voice Agent for Private Clinic Bookings

The clinic was losing up to 30% of patients due to busy phone lines at peak hours. We deployed a voice AI agent that answers calls 24/7, books appointments, and sends SMS confirmations.

−30%
missed calls
94%
successful bookings
ElevenLabsBland.ain8nGoogle Cal
The challenge

At peak hours the front desk could not answer every call, and patients simply went to competitors. Bookings were manual, so double-bookings and missed confirmations happened.

Our approach
  1. 01

    Call script

    We scripted the dialogue: greeting, service selection, free slots, confirmation.

  2. 02

    Calendar integration

    We connected the agent to the doctors’ schedule for real-time booking.

  3. 03

    SMS confirmations

    We added automatic reminders and confirmations to cut no-shows.

The solution

ElevenLabs handles the voice, Bland.ai runs the telephony and conversation logic, and n8n ties booking into Google Calendar and sends SMS confirmations. Complex requests are handed off to the front desk gracefully.

Results
−30%
missed calls
94%
successful bookings

Inbound-call pilot within 2–3 weeks.

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