AI Order Processing Agent for Fashion E-commerce
An online fashion store processed 400+ orders per day by hand. We built an agent that confirms orders, checks stock, updates statuses, and notifies customers.
Managers manually reconciled orders against stock, updated statuses, and messaged customers every day. It ate hours, slowed shipping, and multiplied errors on peak days.
- 01
Process map
We mapped the order path from payment to shipping and every manual touch point.
- 02
Auto-confirmation
The agent checks stock and confirms or flags problem items.
- 03
Statuses & notifications
Automatic status updates and customer notifications at every step.
n8n orchestrates the flow: via the Shopify API the agent reads orders and stock, GPT-4o handles edge cases and phrases messages, and Slack notifies the team about items that need a human.
Core order flow automated within 2–3 weeks.
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